To have an Eligibility Verification Certificate, etc. issued or reissued

Health insurance cards are no longer newly issued or reissued since December 2, 2024. Use a Myna health insurance card.

Applying for issue or reissue of an Eligibility Verification Certificate
Applying for reissue of Notice of Eligibility Information
If you lose your health insurance card or Eligibility Verification Certificate that must be returned due to loss of eligibility or other reason

Applying for issue or reissue of an Eligibility Verification Certificate

Eligibility to join	Insured person (employee) If the symbol starts with "1".	Voluntarily and Continuously Insured Person If the symbol starts with "2".	Special-Case Retired Insured Person If the symbol starts with "3".
How to apply	You can apply from MY HEALTH WEB
Applies to	Insured persons and dependents who wish to have an Eligibility Verification Certificate issued (reissued) for the following reasons: Lost Individual Number Card In the process of renewing Individual Number Card Individual Number Card electronic certificate has expired Individual Number Card issued but not registered for use as a health insurance card No Individual Number Card issued Individual Number Card returned Support from a third party (e.g., caregiver) required to receive examinations and treatment with a Myna health insurance card Lost or damaged Eligibility Verification Certificate
Address inquiries to	Operations (Application) Hitachi health insurance society TEL 03-4554-3020
Note	Contact the above contact point if you are unable to use MY HEALTH WEB.

If you lose or damage your Notice of Eligibility Information

The [medical care insurance eligibility information screen] registered on Mynaportal may be substituted for the Notice of Eligibility Information. (You can also download the screen image in advance.)

Reference link

Mynaportal

Consult with the Health Insurance Society Operations (Application) if you are unable to use Mynaportal.

Address inquiries to	Operations (Application) Hitachi health insurance society TEL 03-4554-3020

If you lose your health insurance card or Eligibility Verification Certificate that must be returned due to loss of eligibility or other reason

Eligibility to join	Insured person (employee) If the symbol starts with "1".	Voluntarily and Continuously Insured Person If the symbol starts with "2".	Special-Case Retired Insured Person If the symbol starts with "3".
Application Form	Notification of non-return of insured person's card for those who lost eligibility/Eligibility Verification Certificate Example	Notification of non-return of insured person's card for those who lost eligibility/Eligibility Verification Certificate Example
Documents to attach	none	none
Deadline	Within five days after the reason arises	Within five days after the reason arises
Submit documents to	Your employer’s health insurance contact (e.g., General Affairs, Labor Management)	Operations (Application) Hitachi Health Insurance Society Higashi-Ochanomizu Building, 2-29, Kanda Awaji-cho, Chiyoda-ku, Tokyo, 101-0063
Others	Please notify the police as well. If you find your lost health insurance card or Eligibility Verification Certificate after applying for non-return, promptly return the found card or Eligibility Verification Certificate to the destination indicated above.	Please notify the police as well. If you find your lost health insurance card or Eligibility Verification Certificate after applying for non-return, promptly return the found card or Eligibility Verification Certificate to the destination indicated above.
Address inquiries to	Operations (Application) Hitachi health insurance society TEL 03-4554-3020	Operations (Application) Hitachi health insurance society TEL 03-4554-3020

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